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Customer Service Manager
This job has expired, and cannot be applied for.
- Posted By: Adecco - Newcastle
- Address:
- Contact: 01912221101
- Date Posted: 23rd Jul 2008
- Salary: £30-35,000
- Location: South Shields
- Reference Code: MT/CSM
- Views Since Posting: 184
- Full Description:
Job Title: Customer Service Manager
Reports to: General Manger
MAIN PURPOSE OF JOB
To lead, coach, develop and motivate the customer services team to provide an excellent customer experience to all service users of home oxygen therapy. Develop systems and processes for continuous improvement.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications:
•Formal qualification in Customer Service Operations, Management, or Business administration
•Driving License
Skills & Traits:
•Customer centric focussed
•Excellent communication skills at all levels both written and verbal
•Empathetic approach to all customers, identifying needs and taking action
•Build good working relationships
•Methodical and attention to detail
•Good at listening and making special efforts to solve complaints or problems
•Team Player
Knowledge and experience of:
•Customer/patient service experience in a management role
•Experience working in a time critical service environment
•Working experience of KPI processes
•IT proficiency in Microsoft and Axapta
•Appreciation of operational supply chain activities in a service environment
KEY RESULT AREAS
Create and sustain a culture of
customer centric ethos. To provide a best in class of service Lead, coach, motivate, train & develop customer service team. Ensure a knowledgeable consistent professinal service is provided adding value to customers. Ensure client data is accurately input and maintained in the computer systems.
COMMUNICATIONS AND WORKING RELATIONSHIPS
•To interface directly with other manager to provide a problem free service
•Communicate with medical professionals to ensure patients needs are met
•Communicate with patients to understand their needs
•Interface with CSR regarding patient queries and complaints
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