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Provisioning Support Administrator
This job has expired, and cannot be applied for.
- Posted By: Pertemps - Newcastle
- Address:
- Contact: 01912557900
- Date Posted: 17th Jul 2008
- Salary: 12000
- Location: Prudhoe (ne42 6nj)
- Reference Code: WC/JG-067104173
- Views Since Posting: 88
- Full Description:
DEPARTMENT: Provisioning
JOB TITLE: Provisioning Support Administrator
REPORTING TO: Provisioning Supervisor
BRIEF DESCRIPTION OF JOB
The Provisioning Department is responsible for processing all lines, calls and telephone services. In essence we connect the Customer to our network.
To process and co-ordinate Customer orders and maintain customer records.
The role will include general administration duties, data entry, liaising with Customers, Suppliers and Internal Departments. Maintaining computerised systems and documentation relating to customers' orders is also a key part of this role.
LIST OF MAIN DUTIES
To ensure contracts are processed efficiently and accurately to enable connection to the BNS Network .
Adhere to Key Performance Indicators (KPI's) and objectives as defined.
Process and connect new/existing contracts and change orders
Ability to problem solve and take ownership of assigned queries and actions.
Status check all outstanding work daily and connect services as required.
Accurate data entry into spreadsheets, billing platform and internet gateways, to ensure customer information and services are ordered and recorded.
Communicate with customers via variety of medium including email, fax and telephone.
Sending connections letters and contracts out to the customer.
Liaise with internal departments to ensure effective communication
regarding actions required.
Check all traffic is passing over our Network and ensure all services are connected correctly.
Arrange engineer visits as appropriate.
Analysis of Bills and Customer requirements.
ORGANISATIONAL STANDARDS
To be committed to working as part of an effective team within the Connections department
To maintain the highest standard of professional conduct at all times with internal and external customers and colleagues
To be committed to the principles and practice of Continuous Professional Development and to undertake additional training to meet individual and organisational needs.
To follow Health and Safety procedures laid down by the Company in order to ensure the safety of you, your colleagues and others.
To undertake any other tasks and responsibilities as required and appropriate to the level of this post
SKILLS REQUIRED
Must be computer literate, particularly Excel, Word and data entry into a database and basic level internet and email. Knowledge of Telecoms is a desirable skill however not essential as full training will be provided.
ESSENTIAL PERSON REQUIREMENTS
A self driven individual able to work on own or as part of a team.
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