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Nordic language customer services people...

Recruitment Now Jobs


Posted by: Recruitment Now
View all jobs from Recruitment Now
Address: The Axis Building,
Maingate, Kingsway North, Team Valley Trading Estate
Gateshead, Tyne and Wear
NE11 ONQ
Contact Details: 0191 404 6823
Date Posted 9th May 2008
Reference Code: J004610
View Since Posting: 66
Salary:
Vacancy Location: Newcastle
Full Description:
We are looking for motivated and committed individuals to join our consumer care line team based in Newcastle. We have both full and part time vacancies for a Nordic speaking care line advisor within our UK Consumer Relations team.

Care Line Advisor
Role:UK Care Line Advisor
Location: Newcastle upon Tyne
Language:At least 1 Nordic Language (Swedish, Finnish, Danish, Norwegian) plus fluent English
Hours:Full Time- Monday-Friday (8am-4pm or 9am-5pm)
Part Time- Varying shifts between Mon-Fri 8am-5pm

Role Description:
We have a highly skilled and committed UK Care Line Team based at Cobalt Business Park, Newcastle upon Tyne. We are now looking for other equally committed and enthusiastic candidates to join the team as a care line advisor. You will be responsible to provide a high quality service to consumers that contact us regarding our clients brands. You will personally manage consumer contacts via phone, letter and email in a way that drives consumer satisfaction and loyalty to the brand. This will involve handling both complaints and inquiries ensuring contacts are managed efficiently, fairly and in line with Consumer Relations principles. You will also be responsible to identify insights via consumer contacts that can be shared with the business to produce positive action for our products. This is an extremely varied role dealing with a wide range of products for which you will receive extensive training.

Key Requirements:
1)Fluent in at least 1 Nordic Language (Swedish, Finnish, Danish, Norwegian) plus English.
2)Strong Decision making capability- This will involve building a clear picture of the consumer's problem and being able to use the teams product knowledge tools, processes and your own personal experience to make consistently good decisions
3)Excellent communication skills- You must be able to take personal responsibility to build a positive relationship/experience with any consumers that contacts us.
4)Ability to develop strong relationships - You must be able to listen, understand and emphasise with consumers. This is vital to ensure we provide consumer satisfaction and also turn their insights into action within the business. You will be expected to develop a clear understanding of consumer needs and motivations for contacting us.
5)Competent keyboarding skills



Attractive Benefits include
-Employee matched share options scheme
-Competitive pension/life insurance scheme
-Minimum 24 days holiday
-Subsidised staff restaurant and P&G product staff shop
-Excellent career prospects within a fast moving and successful organisation.

Salary
£16,500 per year.