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Call Centre Operations Manager

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Posted by: Search Consultancy
View all jobs from Search Consultancy
Address: 10-12, East Parade
Leeds
LS1 2AJ
Contact Details: 0113 308 8050
Date Posted 9th May 2008
Reference Code: Ops Mgr
View Since Posting: 194
Salary: £35-40K plus bonus + car allowance
Vacancy Location: Other
Leeds
Full Description:
Call Centre Operations Manager - based Leeds

A hugely challenging opportunity has arisen to work for one of the country’s leading financial services providers. We are looking to recruit a focused and highly driven Operations Manager to manage an established contact centre during an exciting period of growth.

Managing the sales and service contact centre operations your role will to be manage all levels of staff to ensure an effective delivery of the strtegeic objective. You will be ensuring the delivery of business KPIs and be responsible for managing and developing the internal and external customer relationships. You will be commercially astute with a keen eye for figures and have full budget responsibility for your area.

Given the potential in career opportunity and the package offered this is an exciting position for any Call Centre Operations Manager!

Experience & Skills Required:
· Operational management experience within a call centre environment of a minimum of 100fte
· A proven track record in developing first line management
· Strong commercial and financial accumen
· Strong relationship management experience of both internal and external customers
· Superb decision making ability
· Knowledge of process improvement principles

Based in Leeds the package offered is a basic circa £35-40K, performance bonus, car allowance, contributory pension, healthcare, life assurance and more!

For more information and to apply for this role please e-mail your CV online for the attention of Bev O'Brien at beverley.obrien@search.co.uk.