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Operations Supervisor

European Resources Ltd Jobs


Posted by: European Resources Ltd
View all jobs from European Resources Ltd
Address: Waterside House
46 The Shore
Edinburgh
EH6 6QU
Contact Details: 0131 555 0284
Date Posted 8th May 2008
Reference Code: 0710-17PL
View Since Posting: 291
Salary: GBP33000 to GBP35000 per annum (Extras: ...
Vacancy Location: Newcastle
Full Description:
Operations Supervisor
Salary 33,000- 35,000
Location: Newcastle, North of England

Job Description
Reporting directly to the Operations Manager, manage and support all ECCC Teams based at delivery site. Responsible for the effective delivery of the highest quality service being delivered to customers and retailers in line with the defined service levels for Customer Care and business objectives.

Main responsibilities include:

Lead and manage the Customer Care teams ensuring the delivery of service in line with agreed performance levels
Coordinate the activities of the Customer Care team, ensuring clear and consistent objectives and service delivery across all areas
Escalating issues to the Operation Manager, ensuring the team maintains professionalism at all times whilst working within strict service level criteria
Conduct regular 121 performance reviews and annual appraisals with direct reports (team leaders) identifying training and development needs

Previous Experience
2 - 5 years CRM operations leadership experience
Client relationship experience
Significant success at building efficient and effective teams
Experience of workforce management, recruitment, training & quality activities in a contact centre environment