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• Newcastle upon TyneNE12
• Posted 14th Oct 2010
• 
• Posted by: Search Consultancy - Leeds
• Salary: £16,200 plus bonus
• Job Type: Permanent
• Address: 10/12 East Parade
  Leeds
  LS1 2AJ
  
• Contact: 0113 308 8000
• Reference: con
• This job has been viewed 54 times since it was posted.

Job Description

Dutch Sales Account Manager - £16,200 basic plus commission - Newcastle

Excellent commission and re-location package!

We are recruiting at the moment for experienced sales people to join a very successful team of IT systems of software Sales Account Managers for a worldwide brand based in Newcastle. You be experienced sales people, preferably from an office based sales role in account management or business development with a fluency in both written and spoken English and Dutch.

Job Purpose:

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e., order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Duties and Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. Provide answers and/or advice to customers based on their particular requirements and customer profile. Update customer records. Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects. Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

Candidate Profile:

Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Possess a drive to achieve as well as insight into self and others. Good sales skills with the ability to be flexible.

Please only apply if you have the relevant skills listed. Contact Olivia Lockwood regarding this fantastic opportunity on 0113 3088078 or email olivia.lockwood@search.co.uk