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Contact Centre trainer
This job has expired, and cannot be applied for.
- Posted By: Eaga PLC
-
Address:
- Eaga House
- Archbold Terrace, Jesmond
- Newcastle
- NE2 1DB
- Date Posted: 16th Jun 2010
- Salary: 16000
- Location: Newcastle upon Tyne (ne2 1db)
- Reference Code: 2447
- Views Since Posting: 33
- Full Description:
Contact Centre Trainer
Digital Switchover Help Scheme
Salary: £16,000 - £18,450 per annum
Dependent upon experience
Fixed Term Contract till April 2011
Closing Date 19th March 2010
Company Background
eaga, green support services and FTSE 250 company, is a successful, fast growing and ambitious organisation driven by firmly rooted social and environmental principles, a commitment to employee ownership and a track record of delivering lasting social and environmental change, both throughout the UK and internationally.
Having recently been appointed to deliver the Switchover Help Scheme by Digital UK, eaga is on the look out for driven individuals to join its team.
Details of the Post
In the role of Contact Centre Trainer, you will be responsible for the effective delivery of induction, customer service, products and services training across the Contact Centre. You will be expected to undertake design and development of training materials following the Training Cycle and quality assurance process. You will also be expected to evaluate the effectiveness of training interventions and take responsibility for driving Learning and Development improvements across the Contact Centre.
Duties and Responsibilities
• Effective delivery of training interventions to Customer Service Advisors, Team Managers and support areas
• To evaluate training delivery suggesting ways to improve the standard of training offered within Contact Centre
• Design and update training materials in a timely and accurate manner
• Support in identifying training needs across the Contact Centre
• Provide post training delivery support to Contact Centre operations to ensure project success criteria are met through effective application of learning
• Keep up to date with training techniques and developments, sharing best practice with the Contact Centre Training team
• Undertake quality monitoring, providing feedback and further coaching and development as required
• Facilitate role play and skills practice exercises to support in development of Customer Service Advisors and Team Managers
• Any other duties of a similar nature as may be required
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