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Customer Service Manager
This job has expired, and cannot be applied for.
- Posted By: Eaga PLC
-
Address:
- Eaga House
- Archbold Terrace, Jesmond
- Newcastle
- NE2 1DB
- Date Posted: 3rd Mar 2010
- Salary: Dependent on Skills and Experience
- Location: Newcastle upon Tyne (NE2 1DB)
- Reference Code: 2306
- Views Since Posting: 446
- Full Description:
In 2008, the BBC appointed eaga to deliver the Digital Switchover Help Scheme programme between 2008 and 2012. The Help Scheme aims to support older and disabled people making the switch to digital TV. Digital Services are currently looking for a Customer Service Manager to work within the Digital Switchover Help Scheme Contact Centre.
Reporting to the Head of Contact Centre, the post holder will be required to ensure the Contact Centre achieves service level agreements (SLA) in areas of productivity, profitability and quality. As well as develop and deliver the ultimate customer experience by focussing on the quality of each customer interaction. The Post holder will take overall responsibility for all operational activity across a multi-channel Contact Centre, planning and agreeing strategic and tactical direction.
The successful candidate will have Extensive Contact Centre operational experience, with Significant Contact Centre Management experience; they will have experience within a Multi- channel contact centre
The role holder will be required to work evenings and weekends so full flexibility is required.
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